Company Formation Help
To help us answer your question or direct you to the
correct department please select which applies to you:
- My application shows PAID and I have another
question...
- I haven't received my Certificate of Incorporation, how far has my application
progressed?
If your Status is PAID your company has not been incorporated. For more
information please click here.
- Choosing a name for your company
You can choose a company name that is not already being used by another live company. The
name cannot breach Companies House guidelines and cannot be sensitive or likely to cause
offence. There are some words that are not allowed in a company name without approval from
Companies House, if you include any of these words your application may be rejected.
Please click here for information on these words Companies House. If you
choose a company name which is very close to a name already on the register with a live
company, then you may find yourself being forced to change the name of your company. An
existing company can appeal within the first 12 months of your incorporation, if they feel
that your company name is too similar to their company name and could cause confusion or
infringe on their business. Please click here if you want to check if a name is already
being used by a live company at Companies House
name check.
- How many people are needed to start a Limited company?
A minimum of 1 person is required to form a Limited company. It is no longer required for
a Limited company to have a Company Secretary and this position is optional.
- Who can be a company director and Company Secretary?
There is no minimum age limit in the Companies Act for a director to be appointed in
England and Wales. However, he or she must be able to consent to their own appointment. In
Scotland the director must be over 16. You do not have to be a British national or
resident in the United Kingdom. The main restrictions which would prevent someone becoming
a director are disqualification by a Court from acting as a company director except where
the person has been granted specific permission to act for a particular company by a
Court. A person who is currently a Bankrupt cannot be a director, again except with
permission of a Court. A Company Secretary is no longer required for a Limited company.
Appointing a Company Secretary is now optional. The Company Secretary does not need any
special qualifications and can be anyone who is able and willing to accept official
correspondence addressed to them at the Registered Office address and deal with it as
appropriate.
- Can directors and shareholders be any nationality or be outside the UK?
Yes, directors and shareholders do not have to be British or living in the United Kingdom.
- What is a Registered Office?
Every company within England & Wales requires a Registered Office in either of these
countries. A limited company in Scotland or Northern Ireland must have a Registered office
in these respective countries. You can use your home address as a Registered Office but
you should check any tax implications with an accountant in case the Inland Revenue may
deem your home to have contributed to the business and could therefore apply a capital
gains charge.
- How long will it take to form a company?
Once you have paid for and submitted your application, it is automatically
transmitted to Companies House. The time taken will then depend upon the number of
applications Companies House are handling on that day. Typically 4-5 working hours is
normal. Please note that working hours are normal office hours and if your application is
submitted in the afternoon it may be the next working day before it is completed. The most
common reason for delay is when you have failed to use the Companies
House name check before choosing the name of your company and the company name is not
available.
- Can you guarantee the day my company will be
incorporated?
Your application to form a Limited company will be processed automatically as
soon as you have made your online payment. After that our system instantly transmits the
full application electronically to Companies House. Companies House then process the
request, and in most cases the company will be incorporated in around 4 working hours. No
company formation service can make guarantees on behalf of Companies House, but there is
no reason to anticipate any significant delay providing you have completed all the
information on your application correctly. The most common reason for a delay is Companies
House rejecting an application because the company name chosen is already in use by
another company. If you check that the name you want to use is available before you submit
your application, you will remove the most common reason for company formations being
delayed. Please see the FAQ about choosing a name for your company.
- How do the documents get sent to me?
Depending upon the service you ordered, some documents are sent by email (Digital) and
some are sent by 1st class post. This will depend on which service you have ordered.
Service options and prices are shown on the login screen below the login box click here. Documents are emailed to the email address you give when
setting up the account, and posted documents go to the address you provide for your new
company.
- I have a problem or question about making my
payment with PayPal
If you have had a problem or query making your payment online using PayPal please click here.
- How do I change any information in my application?
You can only make changes to your application if the status of your application shows as
ACTIVE or PARKED. Please see the question about application status for more information
about this. If the application status shows as PAID or PENDING the process has already
started and information cannot be changed. If your application status shows COMPLETED this
means the Registry of Companies has already formed your company. To check the status of
your application and if possible amend any information in your application you need to Login to your account. If you receive an email telling you that your
application has been rejected and asking you to make changes your application will show as
PARKED and you can Login to your account to make the changes necessary.
- Can I cancel my application and can fees be
refunded?
Unfortunately not. Once you have paid your application is automatically
submitted. The only possibility of cancelling your application to form a company once you
have submitted it, is if Companies House finds a problem with your application and rejects
it. You can then decide whether you wish to resubmit the application or not. However we
cannot refund fees as we have already made the application regardless of whether or not
Companies House rejects it. Please see our Terms of Use for more information on this
point.
- I am not sure which services I selected
To remind yourself of the package types and which one you ordered click here to
see the service options.
You may also be able to confirm which service you ordered by logging in here Login. If you cannot login see our other questions for help about
logging in.
- How do I login to my account?
At the start of your application we ask you to enter an email address and a password.
Click here to use them to Login.
- I've forgotten my login details
Please click here if you
have forgotten your login details.
- I can login but I cannot amend my application
You can only make changes to your application if the status of your application shows as
ACTIVE or PARKED. If the application status shows as PAID or PENDING the process has
already started and information cannot be changed. If your application status shows
COMPLETED this means the Registry of Companies has already formed your company. To check
the status of your application and if possible amend any information in your application
you need to Login to your account. If you receive an email telling you that your
application has been rejected and asking you to make changes your application will show as
PARKED and you can Login to your account to make the changes necessary.
- I know my login details but I still can't login
If you have already asked us to email you your login details and you have tried again and
still cannot login then please click
here.
- Companies House name check does not show my new
company
If your Status is PAID your company has not been incorporated. For more
information please click here.
- What is my Registration Number?
If your Status is PAID your company has not been incorporated. For more
information please click here.
- I need an original Certificate of Incorporation
The majority of all new company incorporations are now done online using E-Filing.
Unfortunately some bank staff do not yet understand the process properly. With the new
E-Filing Companies House do not issue a hard copy Certificate of
Incorporation, instead the new method is to issue an encrypted PDF Certificate of
Incorporation. This PDF is emailed to you after your company is formed. This PDF document is
the original certificate. If you need to have a hard copy Companies House state that the
PDF certificate should be printed on to 160gram Ivory card paper. This card can be
purchased from most good stationery stores. You can print the Certificate yourself using a
normal desk top printer connected to your PC.
- My bank wants original documents
We do not provide 288 forms. If you are asked for 228 forms please advise your
bank as follows. Form 288A is to appoint a new director/secretary, 288B is for resignation
of previous director/secretary, and 288C is to change particulars of a director/secretary.
These forms are effectively redundant for an electronic incorporation. These forms would
only be used if you were to buy a company off the shelf and then needed to change the
company officers. But with our service you are incorporating a totally new company, and
you have appointed the directors/secretary at the time of incorporation so no changes
using any 288 forms are needed. For information about the Certificate of Incorporation
please refer to the question about the Certificate of Incorporation.
- I'm using your London Registered Office address
service - how do I contact it?
We offer the choice to use a prestigious London address as your Registered
Office. If you choose this option, after you form your company they will email you to ask
where you would like your mail forwarded to. If you have any questions you can contact the
office directly on telephone number +44 (0)207 887 4566. This office does not handle
company formations so please do not telephone this number with enquiries about your
company formation, they will not be able to help.
- How do I contact Companies House the UK Registrar
of Companies?
The address for the official registry of companies is as follows:
Companies House
Crown Way
Maindy
Cardiff
CF14 3UZ
The telephone number is: +44 (0)870 333 3636
The web site is: http://www.companieshouse.gov.uk
- How can I change the company name after
incorporation?
You should visit the web site of the official UK Registry of Companies Companies House.
- How can I change the Registered Office address
after incorporation?
You should visit the web site of the official UK Registry of Companies Companies House.
- How do I change Directors or Company Secretary or
change their address or other details after incorporation?
You should visit the web site of the official UK Registry of Companies Companies House.
- How do I convert a Limited company to a PLC?
We cannot assist with this process as we only handle formations. In order to change from a
Limited company to a PLC you should consult an accountant who can explain the requirements
and discuss the implications for your company.
- I don't want a Limited company any more, what
should I do?
We cannot advise on this. You should seek the advice of a UK accountant and ask how your
company can be Dissolved or otherwise ceased.
- Taxation and registering for VAT
We cannot advise on VAT or taxation. Please consult a qualified accountant.
- I have another question
If you have any other question relating to forming a new UK Limited company click here.
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