Company Formation Help
To help us answer your question or direct you to the
correct department please select which applies to you:
- My application shows COMPLETED and I have another
question...
- I haven't received my Certificate of Incorporation or other documents or
services I ordered
If your Status shows COMPLETED and you have not received either the Certificate
of Incorporation or any of the other documents or services included in your package click here.
- How do the documents get sent to me?
Depending upon the service you ordered, some documents are sent by email (Digital) and
some are sent by 1st class post. This will depend on which service you have ordered.
Service options and prices are shown on the login screen below the login box click here. Documents are emailed to the email address you give when
setting up the account, and posted documents go to the address you provide for your new
company.
- I have a problem or question about making my
payment with PayPal
If you have had a problem or query making your payment online using PayPal please click here.
- Can I cancel my application and can fees be
refunded?
Unfortunately not. Once you have paid your application is automatically
submitted. The only possibility of cancelling your application to form a company once you
have submitted it, is if Companies House finds a problem with your application and rejects
it. You can then decide whether you wish to resubmit the application or not. However we
cannot refund fees as we have already made the application regardless of whether or not
Companies House rejects it. Please see our Terms of Use for more information on this
point.
- How do I login to my account?
At the start of your application we ask you to enter an email address and a password.
Click here to use them to Login.
- I've forgotten my login details
Please click here if you
have forgotten your login details.
- I can login but I cannot amend my application
You can only make changes to your application if the status of your application shows as
ACTIVE or PARKED. If the application status shows as PAID or PENDING the process has
already started and information cannot be changed. If your application status shows
COMPLETED this means the Registry of Companies has already formed your company. To check
the status of your application and if possible amend any information in your application
you need to Login to your account. If you receive an email telling you that your
application has been rejected and asking you to make changes your application will show as
PARKED and you can Login to your account to make the changes necessary.
- I know my login details but I still can't login
If you have already asked us to email you your login details and you have tried again and
still cannot login then please click
here.
- Companies House name check does not show my new
company
If your Status is COMPLETED your company has been incorporated. However it may
take at least 24 hours or one working day (excluding weekends and bank holidays) before
Companies House updates their registry database to show your new company.
- What is my Registration Number?
If your Status is COMPLETED your company Registration Number will appear on the
Certificate of Incorporation which has been sent to you either by email or post depending
upon the service you selected.
- I need an original Certificate of Incorporation
The majority of all new company incorporations are now done online using E-Filing.
Unfortunately some bank staff do not yet understand the process properly. With the new
E-Filing Companies House do not issue a hard copy Certificate of
Incorporation, instead the new method is to issue an encrypted PDF Certificate of
Incorporation. This PDF is emailed to you after your company is formed. This PDF document is
the original certificate. If you need to have a hard copy Companies House state that the
PDF certificate should be printed on to 160gram Ivory card paper. This card can be
purchased from most good stationery stores. You can print the Certificate yourself using a
normal desk top printer connected to your PC.
- My bank wants original documents
We do not provide 288 forms. If you are asked for 228 forms please advise your
bank as follows. Form 288A is to appoint a new director/secretary, 288B is for resignation
of previous director/secretary, and 288C is to change particulars of a director/secretary.
These forms are effectively redundant for an electronic incorporation. These forms would
only be used if you were to buy a company off the shelf and then needed to change the
company officers. But with our service you are incorporating a totally new company, and
you have appointed the directors/secretary at the time of incorporation so no changes
using any 288 forms are needed. For information about the Certificate of Incorporation
please refer to the question about the Certificate of Incorporation.
- I'm using your London Registered Office address
service - how do I contact it?
We offer the choice to use a prestigious London address as your Registered
Office. If you choose this option, after you form your company they will email you to ask
where you would like your mail forwarded to. If you have any questions you can contact the
office directly on telephone number +44 (0)207 887 4566. This office does not handle
company formations so please do not telephone this number with enquiries about your
company formation, they will not be able to help.
- How do I contact Companies House the UK Registrar
of Companies?
The address for the official registry of companies is as follows:
Companies House
Crown Way
Maindy
Cardiff
CF14 3UZ
The telephone number is: +44 (0)870 333 3636
The web site is: http://www.companieshouse.gov.uk
- How can I change the company name after
incorporation?
You should visit the web site of the official UK Registry of Companies Companies House.
- How can I change the Registered Office address
after incorporation?
You should visit the web site of the official UK Registry of Companies Companies House.
- How do I change Directors or Company Secretary or
change their address or other details after incorporation?
You should visit the web site of the official UK Registry of Companies Companies House.
- How do I convert a Limited company to a PLC?
We cannot assist with this process as we only handle formations. In order to change from a
Limited company to a PLC you should consult an accountant who can explain the requirements
and discuss the implications for your company.
- I don't want my Limited company any more, what
should I do?
We cannot advise on this. You should seek the advice of a UK accountant and ask how your
company can be Dissolved or otherwise ceased.
- Taxation and registering for VAT
We cannot advise on VAT or taxation. Please consult a qualified accountant.
- I have another question
If you have any other question relating to your new UK Limited company click here.
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